Builder at heart; Committed to lifelong learning
James Pavlovich is a seasoned executive with over 20+ years of experience in customer experience, operations, and strategic transformation across various industries, including biopharmaceuticals, technology, medical devices, and consumer products. Currently serving as the Vice President of Customer Experience and Operations at Straumann Group, James is dedicated to building the most customer-centric oral healthcare company in the world. Since February 2022, he has led efforts to enhance customer experiences for dentists, oral surgeons, and dental laboratories while overseeing critical functions such as customer service, digital solutions, supply chain, project management, distribution, regulatory and shared services.
James’s extensive global experience is marked by a proven track record of delivering organization-wide transformations. He specializes in developing data-driven capabilities that focus on business outcomes. Before joining Straumann, James held senior leadership roles at ZAGENO Inc. and PricewaterhouseCoopers, where he successfully drove revenue growth through building strong customer relationships and high performing teams.
With an educational background that includes a BS in Computer Science from Valparaiso University and an MBA in Management Technology from The University of Connecticut, James combines technical expertise with strategic vision. He is known for his excellent communication skills and has a strong reputation for public speaking and conference presentations.
A collaborative leader, James fosters partnerships across internal and external stakeholders, driving change management and business model innovation. His commitment to employee engagement and operational excellence positions him as a key figure in the medical device sector, where he continues to inspire urgency and deliver impactful results.
Character
James Pavlovich is a dedicated and customer-centric executive, committed to enhancing customer experiences, making it easy to do business with. His integrity, strong leadership skills and player-learner mindset foster a psychologically safe environment that inspires his team and partners to achieve common goals.
Knowledge
With a solid educational foundation in computer science and management technology, James has over 20 years of diverse global experience in operations, sales, finance, regulatory, IT, R&D and customer experience across various industries. His expertise encompasses data-driven decision-making, process transformation, and optimization in biopharmaceuticals, consumer products, technology, and medical devices.
Strategic
James excels in developing and implementing strategies that drive organizational and operational improvements. His focus on aligning business outcomes with customer needs has resulted in empowered teams with the clear direction to drive results.
Communication
Renowned for his public speaking abilities, James effectively conveys complex ideas and fosters engagement among stakeholders. His communication skills facilitate strong partnerships and drive collaborative efforts across internal and external teams, enhancing overall organizational effectiveness.
