Eileen Jordan is a distinguished executive leader with over 40 years of experience across healthcare and SaaS sectors, dedicated to driving transformative change and excellence within organizations. As a Clinical Management Implementation Manager at TherigySTM/CPS/OptumRx, Eileen directs complex software implementation projects for healthcare facilities, optimizing clinical workflows and enhancing patient care through innovative SaaS solutions. She leverages her deep knowledge of business process improvement, project management, and healthcare technology to seamlessly integrate tools and drive operational efficiencies without disrupting essential activities. With a proven track record of success in client engagement and retention, she consistently fosters relationships that elevate client satisfaction and deliver long-term value.
Eileen’s commitment to leadership development and strategic planning has been a cornerstone of her career. As an advisor for the Executive Women of Influence Program at the Association to Advance Collegiate Schools of Business, she brings together her extensive experience and insights to mentor emerging leaders in business and healthcare. Eileen designs programs that incorporate the latest trends in leadership and development, inspiring participants to embrace change, expand their capabilities, and lead with confidence. Her contributions have empowered individuals to become more effective leaders who drive organizational success and foster positive workplace cultures.
Throughout her career, Eileen has championed initiatives that align with best practices in compliance, diversity, and process optimization. Her background in compliance improvement and relationship-building has enabled her to create partnerships that encourage regulatory adherence and operational excellence. Eileen’s dedication to diversity, equity, and inclusion extends to her advisory roles, where she actively promotes allyship and inclusive environments that benefit both individuals and organizations.
A dynamic communicator, Eileen excels in presenting complex information clearly and concisely. She has provided case studies, webinars, and strategic insights to executive leaders across various sectors, helping them make informed decisions and implement effective strategies. Her ability to translate intricate concepts into actionable insights has positioned her as a valued advisor and speaker, known for her clarity and thought leadership.
Eileen’s extensive experience also includes roles as a Clinical Case Management Supervisor at United BioSource LLC and Clinical Resource Director at HealthTrust Supply Chain. At United BioSource, she led a team to enhance patient engagement and adherence to treatment protocols, achieving a significant reduction in staffing shortages through her innovative hiring initiative, “Walk-in Wednesday.” As Clinical Resource Director at HealthTrust, she implemented strategies that transformed her facility from the lowest to the top compliance performer, underscoring her strength in operational improvement and organizational transformation.
Her educational background includes a Doctorate in Executive Leadership from the University of Charleston, where she honed her expertise in executive coaching, strategic planning, and leadership development. She also holds an MBA in Healthcare Management from Western Governors University, complementing her advanced knowledge in revenue cycle management, marketing, and business process improvement. Eileen’s dedication to lifelong learning ensures she remains at the forefront of industry advancements, consistently bringing valuable insights to her roles.
Eileen is an active member of the American Association of University Women (AAUW) and the International Organization of Multiple Sclerosis Nurses (IOMSN), organizations that align with her values of equity, healthcare advocacy, and support for underrepresented communities. Her involvement in these groups highlights her commitment to continuous learning, professional collaboration, and contributing to causes that matter to her and the communities she serves.
In addition to her professional endeavors, Eileen is passionate about supporting a wide range of causes, including animal welfare, children’s rights, civil rights, humanitarian relief, and environmental conservation. Her dedication to these areas reflects a compassionate and well-rounded approach to life and work, grounded in the belief that individuals and organizations alike have a responsibility to make a positive impact on the world.
Eileen’s unique combination of expertise in healthcare management, SaaS integration, and leadership development positions her as a strategic partner and a catalyst for growth in any organization. She brings a deep understanding of the complexities of modern healthcare and a visionary approach that drives both efficiency and positive outcomes. With a career defined by resilience, adaptability, and a commitment to excellence, Eileen continues to make significant contributions to the fields she serves.
Character:
Eileen embodies integrity, compassion, and a deep commitment to supporting others, consistently applying her values in every professional and personal endeavor. Her dedication to service and stewardship is evident in her approach to empowering individuals and fostering positive change.
Knowledge:
With extensive expertise in healthcare management, SaaS integration, and leadership development, Eileen brings a comprehensive understanding of both strategic and technical elements essential for complex problem-solving. Her lifelong commitment to learning ensures she stays at the forefront of industry advancements.
Strategic:
Eileen’s forward-thinking approach allows her to envision and achieve long-term goals, skillfully guiding initiatives that drive efficiency and growth. Her ability to navigate and manage change makes her an invaluable asset to any organization aiming for sustainable success.
Communication:
Known for her clarity and thought leadership, Eileen excels at translating complex information into practical insights, fostering alignment among diverse stakeholders. Her communication style builds trust and collaboration, facilitating effective decision-making and positive outcomes.
