Doug Middleton is a seasoned executive with over 34 years of leadership experience in the public transportation and logistics sectors. Renowned for his expertise in operational management, strategic planning, and organizational development, Doug has consistently delivered results by fostering a culture of innovation, efficiency, and customer satisfaction. Throughout his career, Doug has made a profound impact on organizations, employees, and the communities they serve.

Doug currently serves as the General Manager of RATPDEV USA – GoDurham, where he oversees a 250-employee workforce managing 63 buses and 20 routes. His leadership has resulted in notable achievements, including a 40% increase in operator staffing within ten months and a 39,000-hour expansion of service hours over the past year. His commitment to excellence has also earned GoDurham the prestigious title of Urban Transit System of the Year by the North Carolina Public Transit Association.

Previously, Doug held the role of Chief Operations Officer at Pierce Transit in Washington, where he managed a 658-person staff and played a pivotal role in enhancing operational efficiency. Under his guidance, the agency achieved a 17% cost savings through organizational restructuring and process optimization. His negotiation of a landmark three-year zero-wage increase contract helped stabilize the agency’s finances during a critical budget shortfall.

Doug’s tenure at LA Metro as the Director of Operations Central Instruction showcased his ability to lead large-scale training programs. He successfully developed and implemented an ADA certification program for 5,000 employees, resulting in measurable improvements in policy compliance and customer service. As a transportation manager, he managed 420 operators and 250 buses, reducing industrial injury claims by 80% within a year and saving over $1 million in associated costs.

As the Assistant Base Manager and Section Manager of Operations Training at the Orange County Transportation Authority, Doug spearheaded innovative projects such as the creation of a “Coach Operator Ready Reference Guide.” This tool significantly improved field operations and compliance, while his performance appraisal system overhaul enhanced employee productivity and communication.

Doug’s educational background includes a Master’s in Public Administration (MPA) from California State University, Long Beach, and a Bachelor of Science in Business Administration from California Baptist University. In addition, he has completed specialized training programs, including the ENO Center for Transit Leadership Executive Development Program and a Certificate in Human Performance Technology from USC.

A respected leader and mentor, Doug has served two terms on the North Carolina Public Transit Association Board, including a term as Vice President. His contributions to public transit extend beyond operations, as he has been a speaker on topics such as transit innovation and sustainability, sharing his insights with industry leaders.

Doug’s commitment to environmental sustainability is reflected in his successful procurement of zero-emission electric buses and the development of infrastructure for fleet electrification. His vision aligns with the future of transportation, ensuring efficiency, sustainability, and community impact.

Beyond his professional pursuits, Doug is passionate about supporting causes such as animal welfare, education, and economic empowerment. A fitness enthusiast and avid gardener, he balances his professional responsibilities with personal pursuits that reflect his values of growth, health, and perseverance.

Doug Middleton’s dedication to mentorship, innovation, and operational excellence positions him as an exemplary leader in his field. Whether guiding teams, developing strategic initiatives, or speaking on public transit, Doug is driven by a desire to create lasting positive impacts.

Character:

Doug is a leader of integrity, driven by a genuine commitment to mentoring others and fostering growth within teams and organizations. His collaborative approach and focus on building trust have earned him respect throughout his career.

Knowledge:

Doug brings unparalleled expertise in public transportation, operations management, and sustainability. His hands-on experience, paired with formal education, ensures a balanced approach to leadership that drives innovation and results.

Strategic:

Doug’s strategic acumen has led to significant achievements, such as reducing costs, improving operational efficiency, and enhancing customer satisfaction. His ability to anticipate industry trends positions him as a forward-thinking executive.

Communication:

Doug excels in communication, whether mentoring employees, negotiating contracts, or addressing industry audiences. His ability to articulate complex ideas with clarity ensures alignment across teams and stakeholders.