Innovative problem-solving in healthcare operations is pivotal for ensuring top-quality patient care and efficient workflows. During my time at The University of Kansas Health System, I tackled challenges such as managing equipment orders in high-demand surgical units and optimizing workflows to improve resource allocation and reduce patient wait times. By leveraging data-driven strategies, such as analyzing usage patterns for precise inventory management and tailoring schedules to peak demands, I helped enhance efficiency and cut costs. My experience also highlighted the transformative potential of technology, including blockchain, to streamline processes and safeguard sensitive data. These innovative approaches underscore the importance of adaptability and continuous improvement in driving patient-centered care and operational excellence.

Ben Segal is a dedicated and innovative leader in customer experience (CX), currently serving as the Chief Experience Officer (CXO) at Create CX. With...