After more than 30 years working in global customer service, aftermarket operations, and customer experience leadership, I’ve had the opportunity to help organizations transform service operations into powerful engines for growth. From leading global teams and managing large-scale service networks to driving customer experience strategy across manufacturing organizations, the journey has been incredibly rewarding. I’m grateful for the teams, mentors, and partners who have been part of that journey. Here is my biography.

I’m excited to share a comprehensive look at my professional journey, reflecting on the leadership experiences, operational challenges, and industry opportunities that have shaped my 35-year career in the industrial and heavy equipment sectors. I remain passionate about contributing to organizations where I can add strategic, operational, and people-centered value. Here is my biography.

Christopher E. Glover is a seasoned technology and operations executive with over 25 years of experience leading high-performance teams and scaling global infrastructure in the gaming and technology sectors. Best known for his tenure at Blizzard Entertainment, Chris has driven transformative initiatives that improved service reliability, streamlined operations, and enhanced user experiences for hundreds of millions of customers worldwide. With deep expertise in site reliability engineering, incident response, and strategic IT alignment, he combines technical rigor with empathetic leadership to deliver outcomes that empower teams and delight customers. Now seeking board and advisory opportunities, Chris brings a global perspective, operational excellence, and a mission-driven approach to helping organizations grow and innovate.

Brianna Finney, PMP, is a dynamic executive leader with 20 years of experience driving operational excellence, business transformation, and revenue growth in the heavy trucking, dealer operations, and manufacturing industries. As Vice President of Service & Collision Operations at Gordon Truck Centers, she has successfully led expansion efforts, optimized team structures, and implemented strategic initiatives that significantly increased profitability and efficiency. With expertise in cost reduction, workforce development, and data-driven decision-making, Brianna has a proven track record of enhancing business performance while fostering strong partnerships between companies, employees, and stakeholders. Passionate about mentorship and community engagement, she actively supports vocational education and nonprofit initiatives. Brianna is currently seeking board opportunities where she can leverage her strategic vision and leadership experience to drive sustainable growth and organizational success.