I’m excited to share a more complete look at my professional journey and the values that have shaped my work throughout the automotive, service, and industrial sectors. Over the years, I’ve had the privilege of leading teams, developing training programs, supporting customers, and helping improve service operations across the U.S. and Canada. Stepping into this next chapter, I’m looking forward to contributing more broadly through advisory and board opportunities. Here is my biography.

I’m grateful for the opportunity to reflect on my career, leadership journey, and the experiences that shaped my approach to digital transformation, operational excellence, and team development. Over the years, I’ve had the privilege of leading high-impact initiatives across major industries while staying grounded in a commitment to people, performance, and real-world results. Here is my biography.

After four decades of leadership across technology, service management, and strategic advisory roles, I’ve taken a moment to reflect on the journey, lessons learned, and the values that have guided me. From executive roles at Gartner and Freshworks to board experience and entrepreneurial ventures, I’ve consistently pursued simplicity, clarity, and transformation. Here is my biography.

I’m thrilled to unveil my updated professional biography, showcasing over 40 years of experience in service management, customer experience, and business transformation. My career spans leadership roles at industry giants such as NewTek, Altice USA, and Sprint Nextel, where I've driven strategic initiatives and operational improvements across diverse sectors. From enhancing customer support and call center operations to spearheading transformative projects, my focus has always been on leveraging technology and strategic planning to deliver outstanding results. With a proven track record in both B2B and B2C environments, I'm passionate about creating innovative solutions and fostering growth in dynamic business settings.