Devin Finlay is an accomplished Customer Care Executive with over 25 years of experience in scaling global customer support operations and optimizing Business Process Outsourcing (BPO) strategies across multiple industries. Known for his strategic vision and ability to drive operational efficiencies, Devin has successfully led transformations in customer service, integrating innovative technologies, optimizing resources, and enhancing customer satisfaction. His leadership in designing and executing cloud-based platforms, AI-powered tools, and outsourcing models has consistently aligned customer-centric initiatives with broader business goals, contributing to significant cost reductions and service improvements. Throughout his career, Devin has demonstrated a unique ability to lead complex operations and cross-functional teams, managing multimillion-dollar budgets and driving measurable results in diverse environments, from early-stage startups to large enterprises. His most recent role as Director of Customer Care at LaunchPad Home Group saw him overseeing contact center strategies and driving improvements in service efficiency, customer satisfaction, and operational performance. Devin's extensive international experience, including leadership in Latin America, the Philippines, and South Africa, has further solidified his expertise in managing diverse teams and delivering exceptional results in global environments. As the founder of TrueNorth Advisory Group, Devin now consults on contact center optimization and BPO strategy, helping clients streamline operations, improve service delivery, and reduce costs. His focus on customer advocacy and operational excellence continues to make him a sought-after leader in the field of customer experience.

Aaron Taliaferro is a seasoned executive with over 30 years of experience across public sector finance, strategy development, and operational management. Known for his strong ethical foundation and commitment to "doing what is right," Aaron has built a reputation for making principled decisions that align with both organizational goals and broader societal values. His expertise spans domestic and international markets, having led projects and initiatives in diverse regions such as the UAE, Philippines, Brazil, and more. With a keen ability to translate complex challenges into strategic, actionable solutions, Aaron consistently delivers results that drive success and growth. As a skilled communicator, he excels at conveying intricate information to diverse audiences, ensuring clarity and alignment across all levels of an organization.