Mark Wise is a distinguished Workforce Management and Operations leader with a proven track record of driving operational excellence, efficiency, and performance across multi-site organizations and complex business environments. With a career that spans both private sector leadership and 15 years of decorated service in the United States Marine Corps, Mark brings a disciplined, results-driven approach to every initiative. As Founder of Wise Choice Consulting, he leverages his deep expertise in workforce optimization, quality assurance, performance management, and change leadership to help organizations transform their back office and contact center operations. His ability to integrate strategic planning with hands-on execution, paired with a talent for coaching and communication, has earned him national recognition and numerous awards for innovation and leadership.