I’m proud to share an in-depth look at my professional journey, highlighting the experiences and values that have shaped my leadership style. From operational transformations at global organizations to board-level advisory work, I’m passionate about driving meaningful change that delivers value and empowers teams. Here is my biography.

Organizational excellence is not the product of a single initiative but the result of daily, intentional leadership rooted in people-first systems. Drawing from over a decade of experience with brands like Wendy’s and Freddy’s, I’ve learned that aligning performance with purpose transforms workplaces. By developing emotionally intelligent teams, streamlining operations through lean practices, and fostering a culture of empowerment and engagement, we build more than successful units—we cultivate resilient, high-performing communities. My framework, The Trustle Effect, offers a sustainable path to excellence by placing trust, clarity, and care at the core of leadership.

Michael Costa is a seasoned aerospace engineer whose career spans over three decades of groundbreaking contributions to the U.S. Government, military, and leading aerospace organizations. Currently serving as an Industrial Engineer III at Boeing Defense, Space & Security, Michael supports critical programs such as AWACS, Apache, F-15, and KC-46 Tanker, as well as Boeing's commercial ventures like the 777X. His expertise extends beyond aerospace, encompassing information technology, data analytics, AI/ML, and advanced manufacturing. Michael’s innovative leadership has driven cost-saving initiatives, enhanced production systems, and enabled technological breakthroughs. Recognized for his versatility, he has contributed to diverse fields including precision medicine, health informatics, and space systems engineering. As a forward-thinking problem solver, Michael's commitment to innovation and collaboration continues to shape the future of aerospace and beyond.

Continuous improvement is a cornerstone of success in the automotive repair industry. By integrating methodologies like Lean and Six Sigma, repair shops can streamline workflows, reduce waste, and foster a culture of ongoing development. Training programs, feedback loops, and collaborative team sessions empower technicians to refine their skills, embrace innovation, and adapt to evolving industry standards. This approach not only enhances productivity and service quality but also strengthens the shop's ability to remain competitive and deliver exceptional customer satisfaction.