McKenna Riggles is a globally minded business development strategist recognized for her ability to scale early-stage startups through strategic partnerships, data-driven decision-making, and cross-functional collaboration. With experience spanning the U.S., U.K., and South Africa, she has led transformative initiatives in AI, education, logistics, and consumer products. From architecting high-impact alliances to optimizing go-to-market strategies, McKenna blends analytical rigor with creative vision to deliver measurable growth and lasting impact for emerging ventures.

In the high-stakes environment of early-stage startups, HR isn't just a support function—it’s a strategic cornerstone. From defining mission and values to embedding culture into every operational layer, an intentional people strategy sets the stage for scalable growth. A seasoned HR board advisor brings clarity, cohesion, and leadership alignment, helping founders not just build a product, but a resilient organization. With the right advisor in place, startups gain more than compliance and hiring support—they gain a partner in purpose who transforms vision into lasting impact.

Devin Finlay is an accomplished Customer Care Executive with over 25 years of experience in scaling global customer support operations and optimizing Business Process Outsourcing (BPO) strategies across multiple industries. Known for his strategic vision and ability to drive operational efficiencies, Devin has successfully led transformations in customer service, integrating innovative technologies, optimizing resources, and enhancing customer satisfaction. His leadership in designing and executing cloud-based platforms, AI-powered tools, and outsourcing models has consistently aligned customer-centric initiatives with broader business goals, contributing to significant cost reductions and service improvements. Throughout his career, Devin has demonstrated a unique ability to lead complex operations and cross-functional teams, managing multimillion-dollar budgets and driving measurable results in diverse environments, from early-stage startups to large enterprises. His most recent role as Director of Customer Care at LaunchPad Home Group saw him overseeing contact center strategies and driving improvements in service efficiency, customer satisfaction, and operational performance. Devin's extensive international experience, including leadership in Latin America, the Philippines, and South Africa, has further solidified his expertise in managing diverse teams and delivering exceptional results in global environments. As the founder of TrueNorth Advisory Group, Devin now consults on contact center optimization and BPO strategy, helping clients streamline operations, improve service delivery, and reduce costs. His focus on customer advocacy and operational excellence continues to make him a sought-after leader in the field of customer experience.