Join The Advisor Team
More
  • Contributors
  • Interviews
  • Biography
  • Startups
  • Expert Articles
  • Magazine

Tag: customer support

Robert Gassen: Seasoned IT and Business Development Executive with Expertise in Customer Support, Project Management, and Photography

Robert Gassen is a seasoned IT and business development executive with over 50 years of experience in software development, project management, customer support, and entrepreneurship. He has successfully led large-scale enterprise projects, managed teams of up to 60 professionals, and built strategic partnerships with major software companies. Transitioning from IT to photography, he founded HumaNature Photography, growing it into a full-service studio before specializing in real estate photography. Currently, he remains active in the workforce while seeking board and advisory roles where he can contribute his extensive expertise. With a strong background in technology, operations, and business growth, Robert is a valuable asset for organizations looking for experienced leadership and strategic insight.
Executive Biography

The Power of Great Customer Service: Elevating Product Quality and Boosting Business Success

In today's competitive marketplace, exceptional customer service goes beyond basic interactions—it's a key differentiator that can transform your company into a trusted partner. Customer service isn't just the responsibility of the support team; it involves sales and customer support, with a focus on being key communicators, product experts, and intuitive problem solvers. Companies must continually invest in elevating their customer service and sales teams, ensuring they stay ahead of customer expectations and competition. By deeply understanding how your product fits into your customer's business and providing personalized advice, you can foster long-term relationships built on trust. Offering services like sales training, quarterly check-ins, and proactive engagement solidifies your role as a valued partner invested in your customer's success, making your business indispensable.
LEADAFI COUNCILS POST

© LEADAFI, Elevating Leadership, one article at a time.

Lead-afi (verb): The act of improving, enhancing, or amplifying the leadership qualities of an individual or group, with the goal of establishing their executive brand and authority in their industry. This could mean coming up with and sharing a clear and compelling vision, building a strong personal brand, and getting known for being a thought leader and expert. Through Leadafi, executives can increase their visibility and influence within their industry, and position themselves as trusted and respected leaders.