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    Tag: customer service

    Jacob McCoy: Business Technology Does Not Have to be Difficult, Just Hire a Geek.

    I'm excited to share my executive biography, capturing my journey and passion for technology, cybersecurity, and strategic innovation. My goal is to make technology accessible and efficient for businesses across sectors. Here is my biography.

    David Costello: Empowering Excellence in Power Systems through Leadership and Innovation

    Pleased to introduce David Costello, a seasoned executive with over 35 years of leadership in the electric power systems industry. Recently retired from Schweitzer Engineering Laboratories (SEL) as Chief Sales and Customer Service Officer, David played a pivotal role in SEL’s growth into a global leader, driving double-digit growth and fostering customer loyalty across 170 countries. With expertise in strategic planning, team building, and technical communication, David has authored over 30 technical papers and remains passionate about mentoring the next generation of engineers.

    Jim Chandley: Empowering growth through experience, fostering success in competitive landscapes.

    I’m excited to share my professional journey and experiences in the sporting goods and retail industries. Over the past 45 years, I’ve had the privilege of leading Nation’s Best Sports (NBS) as President, working alongside incredible teams and industry leaders to support independent retailers across North America. My passion for strategic growth, business development, and helping businesses thrive in competitive environments has driven me to continually seek new opportunities to share my expertise. As I look towards future board roles, I’m committed to using my experience to foster innovation and contribute to the success of businesses navigating today’s evolving markets. Let’s connect and explore how we can collaborate!

    Martin Herbert-Burns: Connecting Dreams on the Water; Bridging People and Opportunities in the Yachting Industry.

    I'm excited to share my journey as a Yacht Sales Professional at Majesty Yachts USA! From my early days sailing on Massachusetts Bay to earning my RYA/MCA Yachtmaster Offshore certification, my passion for yachting has driven my career. At Majesty Yachts USA, I strive to provide exceptional client experiences by blending my technical expertise with a deep understanding of yacht ownership. I believe in the power of connection and actively seek to bring together innovators and professionals in the industry. Whether I'm navigating complex transactions or simply sharing my love for the sea, my goal is to empower clients to realize their maritime dreams.

    The Power of Great Customer Service: Elevating Product Quality and Boosting Business Success

    In today's competitive marketplace, exceptional customer service goes beyond basic interactions—it's a key differentiator that can transform your company into a trusted partner. Customer service isn't just the responsibility of the support team; it involves sales and customer support, with a focus on being key communicators, product experts, and intuitive problem solvers. Companies must continually invest in elevating their customer service and sales teams, ensuring they stay ahead of customer expectations and competition. By deeply understanding how your product fits into your customer's business and providing personalized advice, you can foster long-term relationships built on trust. Offering services like sales training, quarterly check-ins, and proactive engagement solidifies your role as a valued partner invested in your customer's success, making your business indispensable.

    Roland Ewert: Accomplished Vice President of Sales and Marketing Driving Growth and Innovation at Thermal Solutions Manufacturing

    Excited to share the remarkable journey of Roland Ewert, a seasoned executive with over two decades of experience in the Heavy Duty Truck, Automotive, and Industrial sectors. As the Vice President of Sales and Marketing at Thermal Solutions Manufacturing, Roland's leadership has been instrumental in driving revenue growth, expanding market presence, and enhancing customer satisfaction. His career is marked by strategic vision, operational excellence, and a commitment to innovation and continuous improvement. Learn more about his inspiring achievements and leadership style in his full biography. #Leadership #Sales #Marketing #Automotive #Innovation #CustomerEngagement #OperationalExcellence