I’m thrilled to share my professional biography, highlighting the experiences and achievements that have defined my career. With over 25 years of expertise spanning multiple industries, my focus remains on delivering operational excellence, fostering growth, and creating meaningful impact.

Continuous improvement is a cornerstone of success in the automotive repair industry. By integrating methodologies like Lean and Six Sigma, repair shops can streamline workflows, reduce waste, and foster a culture of ongoing development. Training programs, feedback loops, and collaborative team sessions empower technicians to refine their skills, embrace innovation, and adapt to evolving industry standards. This approach not only enhances productivity and service quality but also strengthens the shop's ability to remain competitive and deliver exceptional customer satisfaction.

Joel Kenty is a visionary executive celebrated for his integrity, strategic acumen, and deep expertise in business development, financial analysis, and innovative metal roofing solutions. As CEO of Green Knight® Metal Roofing, he has led the company to achieve industry-leading accolades and significant growth through his forward-thinking leadership. Known for his ability to inspire teams and communicate complex ideas with clarity, Joel has fostered excellence in both client satisfaction and operational success. Fluent in English and French, he brings a global perspective and a commitment to excellence that has defined his career across construction and financial services.

Charlie’s ability to balance strategic foresight with hands-on execution has consistently driven measurable improvements in organizational performance. His leadership philosophy emphasizes empowering team members, fostering innovation, and maintaining a relentless focus on customer satisfaction. Whether managing multimillion-dollar assets, designing training frameworks, or driving change management initiatives, Charlie combines analytical precision with a collaborative approach to achieve sustainable results. His commitment to excellence and his passion for leveraging technology to streamline operations continue to position him as a leader who not only meets but exceeds organizational objectives.

Devin Finlay is an accomplished Customer Care Executive with over 25 years of experience in scaling global customer support operations and optimizing Business Process Outsourcing (BPO) strategies across multiple industries. Known for his strategic vision and ability to drive operational efficiencies, Devin has successfully led transformations in customer service, integrating innovative technologies, optimizing resources, and enhancing customer satisfaction. His leadership in designing and executing cloud-based platforms, AI-powered tools, and outsourcing models has consistently aligned customer-centric initiatives with broader business goals, contributing to significant cost reductions and service improvements. Throughout his career, Devin has demonstrated a unique ability to lead complex operations and cross-functional teams, managing multimillion-dollar budgets and driving measurable results in diverse environments, from early-stage startups to large enterprises. His most recent role as Director of Customer Care at LaunchPad Home Group saw him overseeing contact center strategies and driving improvements in service efficiency, customer satisfaction, and operational performance. Devin's extensive international experience, including leadership in Latin America, the Philippines, and South Africa, has further solidified his expertise in managing diverse teams and delivering exceptional results in global environments. As the founder of TrueNorth Advisory Group, Devin now consults on contact center optimization and BPO strategy, helping clients streamline operations, improve service delivery, and reduce costs. His focus on customer advocacy and operational excellence continues to make him a sought-after leader in the field of customer experience.

Benjamin Croucher is an accomplished business leader with over 15 years of experience in the maritime and manufacturing industries. Known for his integrity and dedication, Benjamin has built a reputation for driving growth and fostering collaboration across diverse teams. With a proven ability to develop and execute strategic business initiatives, he consistently identifies new opportunities, enhances efficiency, and improves profitability for organizations. An effective communicator, Benjamin has shared his insights on leadership and sales, contributing to industry publications and speaking engagements. His expertise in customer satisfaction and sustainable business practices has made him a sought-after leader in his field, with a strong focus on delivering results that benefit both companies and communities.

I’m thrilled to share a glimpse into my professional journey in sales, partnerships, and business development. It’s been rewarding to work with incredible organizations and clients, contributing to growth and meaningful change. Here is my biography.

I’m excited to share a glimpse into my professional journey and passion for strategic growth and leadership. Through my career, I’ve had the privilege to transform environments, foster courageous leadership, and empower others. Here is my biography.

I'm excited to share my professional biography! With over 18 years of experience in HVAC, BAS, and project management, I've had the opportunity to lead a range of complex projects, from high-rise buildings to hospitals and data centers. I thrive in fast-paced environments and enjoy collaborating with teams to achieve operational excellence. Here is my biography.

Steve Guillaume is a seasoned business leader with over 30 years of experience in P&L management, business development, and operational leadership across multiple industries. As a proven expert in driving top-line growth and enhancing profitability, Steve has led successful initiatives in business acquisitions, product innovation, and market expansion. His hands-on leadership style, strategic vision, and deep industry knowledge have consistently resulted in significant improvements in EBITDA, operational efficiencies, and customer satisfaction. Known for his integrity and strong communication skills, Steve excels in leading cross-functional teams and negotiating high-value contracts that drive long-term success.

I’m excited to share a bit about my professional journey and the experiences that have shaped my career in sales, marketing, and business development. With over 35 years in the packaging, distribution, and CPG industries, I’ve had the opportunity to lead transformative projects, launch new products, and build successful teams that drive growth and create value. From launching the Bilt Tuf brand at Reynolds Consumer Products to my current role at ProAmpac, I’ve always focused on innovation, fostering strong relationships, and leading with integrity. My career has taken me through exciting challenges across global markets, and I’m looking forward to continuing to build on these experiences to make a lasting impact. If you'd like to connect, discuss collaboration, or share ideas on growth strategies, I’d be happy to chat!

Bob Feiner, Senior Vice President at Dell Technologies Services, leads a global network of over 22,000 agents, driving end-to-end support for Dell's Client Solutions Group. With a $1 billion scope spanning 150+ countries, Bob’s leadership has consistently earned top-tier executive ratings and numerous awards, showcasing his operational excellence and commitment to customer satisfaction. Over his career, he has spearheaded large-scale P&L management, strategic partnerships, and global service delivery, becoming a transformative force within Dell and the tech industry. With a strategic mindset and a passion for delivering exceptional results, Bob continues to shape the future of Dell Technologies Services.

Automotive remarketing is essential for managing vehicle acquisition and resale effectively. Key strategies include data-driven decision-making, effective inventory management, strategic pricing, reconditioning, digital marketing, CRM, auction participation, legal compliance, and sustainability initiatives. Continuous improvement and adaptation to market trends are crucial for maximizing profitability and achieving sustainable growth.

In today's dynamic business environment, having a strategic vision is essential, but leaders must also translate that vision into actionable plans to drive performance and achieve long-term objectives. This involves defining a clear and compelling vision, engaging key personnel, and translating the vision into actionable strategies with SMART objectives. Ensuring alignment across the organization, monitoring progress, fostering a culture of accountability, and leveraging technology are crucial steps in this process. By following these steps, leaders can enhance performance metrics and drive sustainable growth, ensuring every action taken aligns with the strategic goals.

I'm excited to share my professional journey with you. Over the years, I’ve had the privilege of leading transformative initiatives and driving organizational success with a focus on strategic vision and operational excellence. My experience in automotive management has allowed me to enhance efficiencies and elevate customer satisfaction, balancing visionary thinking with practical execution. I invite you to read my full biography to learn more about my career and commitment to excellence.

In today's competitive marketplace, exceptional customer service goes beyond basic interactions—it's a key differentiator that can transform your company into a trusted partner. Customer service isn't just the responsibility of the support team; it involves sales and customer support, with a focus on being key communicators, product experts, and intuitive problem solvers. Companies must continually invest in elevating their customer service and sales teams, ensuring they stay ahead of customer expectations and competition. By deeply understanding how your product fits into your customer's business and providing personalized advice, you can foster long-term relationships built on trust. Offering services like sales training, quarterly check-ins, and proactive engagement solidifies your role as a valued partner invested in your customer's success, making your business indispensable.