Jonathan Cohen is an accomplished executive with over 25 years of global experience in industrial, manufacturing, distribution, B2B, and home services sectors. Having worked and lived in six countries, with extensive experience in Asia and Europe, Cohen has a proven track record of driving growth, innovation, and sustainability initiatives across diverse industries. He is known for his integrity, strategic vision, and ability to empower teams to achieve outstanding results. Throughout his career, Cohen has been a key player in scaling businesses, developing strong market strategies, and leading organizational transformations. His expertise spans sustainability, packaging, automotive, branding, and pricing, making him a sought-after keynote speaker at global conferences. Fluent in French and with conversational skills in German and Spanish, Cohen’s international exposure enables him to effectively navigate complex global markets and foster cross-cultural collaboration. Currently an angel investor in four companies, Jonathan is now seeking to expand his board experience in the United States, leveraging his wealth of knowledge to help businesses drive top-line growth and navigate new opportunities in a rapidly changing world.

I’m thrilled to share my professional biography, highlighting my journey and passion for driving innovation through data and technology. With over 25 years of experience, I’ve had the privilege of leading transformative initiatives that create value and foster growth for organizations of all sizes.

I’m thrilled to share my professional biography, which highlights over 25 years of leadership experience in supply chain, procurement, and business transformation. From global roles at W.R. Grace & Co. to my current position at Gartner, my journey has been defined by driving innovation, sustainability, and measurable results.

John Pinto is an accomplished CEO, co-founder, and strategic leader with over 30 years of experience in the food and beverage industry. A passionate advocate for sustainability, he has spent his career building billion-dollar brands and launching innovative products that align with his commitment to regenerative business practices. From his leadership role at All1.eco, where he drives ecosystem restoration efforts, to scaling PlantPlus Foods across North and Latin America, John has demonstrated an exceptional ability to grow businesses and inspire teams. His expertise spans business growth strategy, marketing, and sustainability, with a particular focus on creating impactful, purpose-driven cultures. Fluent in English, Spanish, and Portuguese, John’s international experience and entrepreneurial mindset make him a highly effective communicator and collaborator in both corporate and startup environments.

I’m excited to share my professional biography highlighting my journey in technology, leadership, and community engagement. Over two decades, I’ve had the privilege of contributing to innovative projects and mentoring teams to achieve their best.

I’m excited to share my updated executive biography, reflecting my journey in global leadership, transformation, and innovation. With a focus on driving performance through simplicity, I continue to support organizations as a board member, advisor, and growth strategist.

Mark Loucks is a seasoned executive with over 40 years of experience driving innovation and growth across various industries, including advertising, e-commerce, automotive, and banking. Known for his dynamic leadership, Mark has a proven track record of scaling businesses, fostering global partnerships, and leveraging cutting-edge technologies like machine learning and AI to create lasting value. His expertise spans building recurring revenue models, expanding into international markets, and leading transformative change in both startups and mid-stage companies. Passionate about giving back, Mark is also actively involved in several nonprofit initiatives, working with organizations like Habitat for Humanity and supporting schools in Africa and Brazil. With a personal mission to help others succeed, Mark is now seeking board opportunities where he can contribute his vast knowledge and experience to drive sustainability, innovation, and strategic growth.

Jose Campuzano is a seasoned operations, logistics, and distribution executive with a proven track record of driving business transformation and delivering measurable results. Known for his expertise in optimizing supply chains, leveraging data analytics, and implementing cutting-edge technology, he has consistently improved operational efficiency, boosted revenue, and reduced costs. A visionary leader, Jose excels in fostering high-performance teams and building collaborative environments that inspire innovation. With extensive experience across both for-profit and non-profit sectors, he has successfully led initiatives that resulted in significant growth and positive organizational impact, all while aligning operations with long-term business strategies. His global business acumen and commitment to continuous improvement make him a valuable asset in any dynamic, results-driven environment.

Janice Fischer is a globally recognized executive with over three decades of experience in leading complex transformations and driving operational excellence within Fortune 500 companies. Renowned for her no-nonsense, results-driven approach, Janice has built a distinguished career specializing in strategy, business transformation, and enterprise operations across industries such as technology, risk management, and cybersecurity. She has a proven track record of delivering multimillion-dollar projects, creating value, and driving revenue growth while ensuring operational efficiency and customer satisfaction. With a deep expertise in areas like cloud solutions, security, compliance, and M&A, Janice has consistently demonstrated her ability to tackle complex business challenges, transforming organizations through strategic planning and hands-on execution. Her leadership spans a wide range of senior roles, including serving as the Chief Information Security Officer at IBM Cloud, where she successfully improved the company’s security posture and led innovative projects, including the launch of "Cloud for Financial Services." Janice’s strategic foresight and strong stakeholder management skills have been critical in guiding large-scale initiatives to successful completion. Her extensive international experience, managing multimillion-dollar portfolios and global teams, has made her a trusted advisor to C-suite executives worldwide. Whether leading transformation projects, optimizing operations, or overseeing risk management strategies, Janice’s focus remains on creating meaningful, sustainable change in every organization she works with.

With over 34 years of experience in the manufacturing industry, Mario Grenier is a dynamic and unifying leader renowned for his expertise in strategic planning, operational management, and business transformation. He has held executive roles in companies such as Dyne-a-pak and The Plastics Group, where he successfully led turnarounds, optimized operations, and drove sustainable growth. Mario’s leadership style is centered on collaboration, team-building, and fostering a culture of continuous improvement. His in-depth knowledge of sustainable development and Lean management, combined with his strong financial acumen, has enabled him to introduce innovative solutions that improve business performance and profitability. Now, as a consultant and board director, Mario continues to leverage his extensive experience to help organizations thrive, focusing on strategic growth, operational excellence, and team mobilization.

I'm excited to share my journey in business transformation and ERP solutions across multiple industries and regions. With over 40 years of experience in delivering end-to-end digital transformation solutions, I've built trusted relationships with industry leaders and consistently driven operational and strategic results. Here is my biography.

Navigating change in customer service requires more than strategic plans and process improvements—it demands a deep understanding of human nature. Despite being fundamental to the human experience, change is often met with resistance because individuals rely on deeply ingrained mental models that shape their perceptions and actions. These internal narratives, influenced by past experiences and the brain's default network, can create barriers to embracing new paradigms. For CX leaders, fostering sustainable transformation means addressing these narratives with empathy and compassion, aligning organizational goals with employees’ lived realities. By prioritizing the human aspect of change, organizations can create a culture that empowers employees to embrace new ways of thinking, ultimately driving meaningful, customer-centric improvements.

Jill Little is a globally recognized Human Resources executive with a distinguished career leading HR initiative across more than 120 countries. With extensive experience in both Fortune 500 companies and nonprofit organizations, Jill has successfully navigated complex global mergers, organizational transformations, and talent management strategies. Her leadership in implementing data-driven HR solutions, including global HRIS systems and performance management frameworks, has consistently delivered measurable results, from cost savings to significant increases in employee engagement. Fluent in English, Spanish, and proficient in German, Jill brings a unique blend of cultural awareness, strategic insight, and operational expertise to every challenge she faces. With a passion for developing people and organizations to their highest potential, Jill has demonstrated her ability to drive business growth and foster positive cultural change across diverse, high-performance environments.

I'm excited to share my professional journey, reflecting over 40 years of leadership in financial services and operational excellence. My career has been driven by a passion for empowering teams, innovating processes, and delivering customer-focused results. Here is my biography.

Devin Finlay is an accomplished Customer Care Executive with over 25 years of experience in scaling global customer support operations and optimizing Business Process Outsourcing (BPO) strategies across multiple industries. Known for his strategic vision and ability to drive operational efficiencies, Devin has successfully led transformations in customer service, integrating innovative technologies, optimizing resources, and enhancing customer satisfaction. His leadership in designing and executing cloud-based platforms, AI-powered tools, and outsourcing models has consistently aligned customer-centric initiatives with broader business goals, contributing to significant cost reductions and service improvements. Throughout his career, Devin has demonstrated a unique ability to lead complex operations and cross-functional teams, managing multimillion-dollar budgets and driving measurable results in diverse environments, from early-stage startups to large enterprises. His most recent role as Director of Customer Care at LaunchPad Home Group saw him overseeing contact center strategies and driving improvements in service efficiency, customer satisfaction, and operational performance. Devin's extensive international experience, including leadership in Latin America, the Philippines, and South Africa, has further solidified his expertise in managing diverse teams and delivering exceptional results in global environments. As the founder of TrueNorth Advisory Group, Devin now consults on contact center optimization and BPO strategy, helping clients streamline operations, improve service delivery, and reduce costs. His focus on customer advocacy and operational excellence continues to make him a sought-after leader in the field of customer experience.

As an entrepreneur, investor, and thought leader, I am dedicated to transforming industries through AI-driven innovation and strategic growth. From co-founding an Inc. 500 company to leading HauerX Holdings, my career reflects a passion for scaling innovation, empowering enterprises, and driving meaningful impact. Here is my biography.