Nancy Hess is a highly accomplished senior healthcare executive and strategic consultant with over 25 years of experience driving innovation and growth across the healthcare sector. As Chief Commercial Officer at Spiras Health, she leads transformative strategies for Medicare Advantage plans, Medicaid, ACOs, and value-based care organizations, fostering market leadership through innovative solutions and C-Suite engagement. Known for her expertise in value-based care, consumer engagement, and provider optimization, Nancy has consistently delivered exceptional results, including managing portfolios exceeding $1.5 billion and achieving 40% annual revenue growth at Optum. A dedicated leader and community advocate, she also serves as Vice President of Membership for the Chicago Symphony Orchestra Women’s Board, championing arts and education initiatives.

Wendy Rose is a visionary healthcare leader with over 30 years of experience driving transformational change across hospitals, nonprofits, and insurance sectors. Renowned for her expertise in value-based care and strategic planning, Wendy has successfully led initiatives that enhance clinical outcomes, operational efficiency, and team performance. With advanced degrees in business administration, nursing leadership, and public health, she brings a unique blend of clinical insight and executive acumen. Passionate about innovation and patient advocacy, Wendy thrives on creating impactful solutions that align organizational goals with improved healthcare delivery.

Healthcare is undergoing a seismic shift, with every link in the value chain facing disruption. From delivery systems to payment models, and from healthcare consumers to providers, the landscape is being reshaped by tech giants and innovative business models. As the ecosystem reorganizes into a tech-enabled, consumer-driven market, the balance of power, value, and risk is also shifting. This article explores how healthcare organizations can navigate these changes, protect their stakeholders, and seize new opportunities to stay competitive in this evolving environment.