Timothy A. Webb, a recognized pioneer in financial services fraud and risk management, brings over 30 years of transformative leadership to the table. His illustrious career is marked by a consistent ability to reverse negative trends and drive substantial improvements in operational efficiency and fraud loss mitigation. As a retired Director of Fraud Prevention for U.S. Retail Bank at Citi, Tim is a proven leader known for his sharp analytical skills, strategic foresight, and unwavering commitment to delivering exceptional results.

Throughout his tenure at Citi, Tim led groundbreaking initiatives that achieved a 50% reduction in fraud losses within two years, bringing performance benchmarks to industry standards or better. His innovative approach blended technology, process optimization, and human performance enhancements to redefine fraud prevention strategies. Tim’s responsibilities spanned across debit card, ATM, branch, and a broad range of consumer and corporate banking products, underscoring his deep industry knowledge and operational acumen.

Before Citi, Tim served as SVP, Director of Everyday Banking Fraud Management at Citizens Financial Group, where he successfully implemented strategies to combat fraud across credit and debit cards, online banking, and core banking products. His achievements include reducing signature debit card losses to industry-leading levels, enhancing customer experience, and deploying automated customer contact solutions to streamline operations. Tim’s leadership cultivated a culture of continuous improvement, evidenced by his ability to align operational outcomes with business goals seamlessly.

Tim’s 12-year tenure at Chase Card Services as Director of Card Fraud Operational Strategy solidified his reputation as an innovator. He co-invented and patented a risk-based customer authentication method and intuitive fraud detection and recovery desktop applications that revolutionized the industry. His advocacy for multi-channel customer authentication and data-driven fraud detection methodologies not only enhanced fraud prevention, detection and recovery but also increased revenue while reducing operational costs.

Earlier in his career, Tim held leadership roles at Chevy Chase Bank, Baltimore Bancorp, and First Union Corp., where he honed his expertise in risk management, adaptive control strategies, and customer service optimization. His impact was felt across areas such as collections, credit operations, and fraud detection, consistently achieving remarkable improvements in key performance indicators.

A frequent speaker and panelist, Tim has shared his insights on fraud management at prestigious forums, including Experian, Early Warning, FICO and Aite’ conferences. His contributions as a member of the Experian Fraud Advisory Board, Early Warning Services Fraud Advisory Committee, and Chairperson of First Data Resources Fraud Advisors reflect his thought leadership and industry influence.

Tim’s educational foundation in business from York College of Pennsylvania complements his extensive professional achievements. His passion for leveraging technology and process improvements to combat fraud is matched by his dedication to mentoring teams and building collaborative environments.

Now retired, Tim resides in New England, where he enjoys spending time with his two rescue dogs, watching sports, working out, and fishing. With a career defined by integrity and impact, Tim remains committed to sharing his expertise through board memberships and advisory roles, helping organizations navigate the complex landscape of fraud and risk management.

Character:

Tim Webb embodies integrity and resilience, fostering trust and collaboration in every professional and personal endeavor. His dedication to ethical leadership and team empowerment has been instrumental in his success.

Knowledge:

With a profound understanding of financial fraud and risk management, Tim has consistently leveraged his expertise to develop innovative strategies that deliver measurable results. His ability to harness technology for fraud prevention has set industry benchmarks.

Strategic:

Tim’s strategic acumen enables him to anticipate challenges and craft forward-thinking solutions. His track record of transforming processes and achieving operational excellence demonstrates his ability to align strategy with outcomes.

Communication:

An articulate communicator and dynamic presenter, Tim effectively conveys complex ideas to diverse audiences. His public speaking engagements and advisory roles showcase his capacity to influence and inspire.