With over 20 years of experience in technology strategy, Kelly Caruso is a seasoned leader who specializes in building teams and delivering digital solutions that drive transformation in the life sciences industry. Most recently, as the Director of Customer Success for ProcessX at USDM Life Sciences, Kelly was responsible for ensuring client satisfaction and implementing innovative solutions that help life science companies optimize their digital capabilities while maintaining compliance excellence. Her deep expertise in GxP technologies and commitment to fostering efficient, data-compliant organizations made her a trusted advisor and strategic partner for her clients.
In this role, Kelly focused on empowering biotechnology, pharmaceutical, and medical device companies to enhance their operational efficiency. She led teams dedicated to implementing digital transformation initiatives that streamline business processes, ensure regulatory compliance, and maximize the impact of cutting-edge technology. Her leadership is defined by a relentless pursuit of customer success, ensuring that every client engagement delivered tangible value and measurable results.
Kelly has held pivotal roles at major organizations like Mars, Takeda, Shire, and Baxter International. At Takeda, she was instrumental in defining a LIMS strategy, creating a PMO for intake and governance and managing a portfolio of technology initiatives across multiple functions including R&D, supply chain, and operations. Her expertise in developing a framework for donor center acquisitions and her leadership in implementing ServiceNow positioned her as a key player in driving Takeda’s digital transformation strategy. This experience has equipped her with a deep understanding of the intersection between technology and business in the highly regulated life sciences sector.
Kelly’s tenure at Mars as a Strategic Advisor was marked by her ability to collaborate with corporate technology leaders to create an operating model that aligned technology priorities with broader business objectives. During this time, she also developed tools for high-performing teams, refined financial forecasting processes, and optimized portfolio governance. Her strategic vision and cross-functional collaboration skills allowed her to drive meaningful process improvements that continue to have a lasting impact.
At Shire, Kelly led the IT strategy for Medical Affairs and R&D Digital Health, where she advanced digital health technologies such as wearables in clinical trials and mobile applications for clinical data analytics. Her leadership extended beyond technology, as she also played a critical role in early talent leadership programs, mentoring and developing the next generation of IT professionals. Kelly’s work in digital health laid the groundwork for the seamless integration of technology into R&D processes, significantly improving decision-making and operational efficiency.
Throughout her career, Kelly has built a reputation for her ability to navigate complex challenges in the life sciences industry. Whether leading global technology implementations or partnering with senior stakeholders on long-term strategy, she has consistently delivered creative, forward-thinking solutions that align with organizational goals. Her expertise in areas such as vendor management, portfolio management, and technology leadership has made her a sought-after expert in the field.
In addition to her technical acumen, Kelly is known for her strong interpersonal skills. She excels in relationship building, stakeholder engagement, and cross-team collaboration. Her ability to communicate complex technical concepts to both technical and non-technical audiences is one of her greatest strengths, enabling her to drive alignment and ensure successful outcomes across diverse teams.
Kelly’s academic foundation includes an MBA in Business Administration and Management, along with a BA in Finance and Mathematics from Northern Illinois University. This educational background, combined with her extensive professional experience, positions her as a versatile leader capable of bridging the gap between technology and business strategy.
Character:
Kelly Caruso is a leader defined by her integrity, passion for excellence, and commitment to her clients’ success. Her ability to inspire and mentor teams while driving innovation has earned her a reputation for both strong leadership and collaborative problem-solving.
Knowledge:
With a robust foundation in technology strategy and life sciences, Kelly possesses deep knowledge of GxP technologies, digital transformation, and regulatory compliance. Her experience spans across leading global teams and delivering large-scale technology solutions that drive operational efficiency and meet financial constraints.
Strategic:
Kelly is a visionary leader with a knack for aligning technology initiatives with business goals. Her strategic foresight has enabled her to lead complex digital transformations and foster innovation, delivering long-term value for organizations across the life sciences industry.
Communication:
Kelly excels in translating complex technical concepts into actionable business strategies. Her clear, effective communication style fosters alignment across diverse teams and ensures that all stakeholders are engaged and informed throughout the project lifecycle.
