James Erickson is a versatile and accomplished executive with over 11 years of experience at the intersection of engineering, data analytics, artificial intelligence, and customer delivery. With a unique career trajectory that has spanned from hands-on medical device engineering to leading enterprise AI solutions and sales teams, James thrives in dynamic environments where strategic thinking, innovation, and customer outcomes intersect. His proven ability to translate technical complexity into business value has made him a sought-after leader in software, services, analytics, AI, financial services, and medical device industries.
James currently serves as the Vice President of Sales & Customer Delivery at Unsupervised, where he leads initiatives that integrate AI-powered analytics into enterprise systems, helping clients extract insights and drive transformation. In this role, he is responsible for pipeline generation, customer engagement, pricing strategies, and aligning teams across engineering, sales, and delivery. Under his leadership, the organization has seen measurable improvements in customer satisfaction, product adoption, and revenue impact.
Prior to Unsupervised, James held leadership roles at Salesforce, where he specialized in Tableau CRM and Einstein AI, supporting clients in healthcare and other industries. His role as Principal Solutions Engineer and Lead Solutions Engineer enabled him to assist organizations in embedding machine learning directly into user workflows—earning him accolades such as the SE of the Year and a place in Salesforce’s Presidents Club 2020. His ability to demystify complex technologies for executive stakeholders set him apart as both a technical expert and strategic advisor.
James’s foundation in engineering was laid early in his career at IBM, where he worked across multiple sectors, including public, healthcare, and higher education. As an Account Executive and later a Market Development Representative, he brought AI and cognitive solutions to clients, helping them optimize supply chains, reduce hospital readmission rates, and enhance student retention through predictive analytics. His analytical rigor, paired with a consultative approach, allowed him to consistently deliver tailored solutions with high ROI.
James began his professional journey in the medical device industry, with engineering roles at Grove Instruments and Foliage Inc. He contributed to the development, testing, and validation of cutting-edge biomedical devices, including noninvasive glucometers and blood-gas analyzers. His hands-on experience included statistical data analysis using MATLAB and R, FDA-grade reporting, and test automation using LabVIEW and Arduino. These formative years gave him a deep appreciation for quality systems, patient impact, and the science behind the tech.
James is a graduate of Worcester Polytechnic Institute (WPI), where he earned a degree in Biomedical and Management Engineering. At WPI, he worked on notable projects such as developing a mobile DNA sequencing analysis app for breast cancer detection and designing a non-invasive analog heart rate monitor. He also participated in a global project in London to improve housing data systems for the Croydon Council, showcasing his early interest in combining data, public service, and innovation.
Beyond the professional sphere, James is a creative thinker and passionate learner. He is an avid scuba diver and guitarist, performing jazz and acoustic sets that reflect his discipline, improvisation skills, and ability to connect with an audience. These passions serve as a metaphor for his leadership—immersive, responsive, and always tuned into the moment. He also values mentorship and is actively exploring board service opportunities to help other organizations scale with confidence and clarity.
James holds multiple certifications, including Salesforce Certified Administrator, Einstein Analytics & Discovery Consultant, Platform App Builder, and Tableau Desktop Specialist. These credentials underscore his commitment to continuous learning and his ability to stay at the forefront of rapidly evolving technologies.
Throughout his career, James has been quoted in major publications like The Wall Street Journal and featured in professional articles such as Markie: Who’s Who?. These recognitions speak to his credibility and thought leadership across both the technical and business communities. His professional philosophy centers around driving meaningful progress—whether that’s optimizing a device, enhancing a customer journey, or unlocking new insights from data.
James is now looking to expand his impact by joining a corporate board where he can bring his multidisciplinary expertise, global perspective, and forward-thinking mindset to bear. With a deep understanding of technical and commercial landscapes, a track record of innovation, and a passion for helping teams thrive, James is well-positioned to contribute strategic insight and operational excellence in any boardroom setting.
Character:
James leads with integrity and purpose, driven by a desire to create value and uplift teams. His grounded nature and collaborative style have consistently earned trust across technical and business functions.
Knowledge:
With a foundation in biomedical engineering and hands-on experience across AI, analytics, and enterprise software, James offers a rare combination of technical depth and business acumen. His continuous pursuit of certifications and learning reflects a strong intellectual curiosity.
Strategic:
James’s ability to bridge product innovation with go-to-market strategy makes him a valuable asset in high-growth or transformational environments. He’s guided multiple companies in aligning AI technologies to customer outcomes, driving long-term impact.
Communication:
Whether presenting to executives, writing technical reports, or mentoring junior staff, James communicates with clarity, empathy, and influence. His talent for translating complex topics into actionable insight is a core strength in boardroom discussions.
